Analisis kepuasan pengunjung website Universitas dengan pendekatan Importance Performance Analysis (IPA) (studi kasus Unika Widya Mandala Madiun)

Waloyo, L. Anang Setiyo (2018) Analisis kepuasan pengunjung website Universitas dengan pendekatan Importance Performance Analysis (IPA) (studi kasus Unika Widya Mandala Madiun). Widya Warta: Jurnal Ilmiah Universitas Katolik Widya Mandala Madiun, XLII (02). pp. 232-246. ISSN 0854-1981

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Abstract

Website is a good medium for effective promotion; sending and receiving information can be done very quickly. Correct and accurate information will have an impact on society, namely increasing public trust. Quality analysis of website usage was applied to measure the level of user satisfaction with the information and services needed. This study analyzed the amount of users’ satisfaction with university websites using the Importance Performance Analysis (IPA) approach. The recommendation of the IPA results is to prioritize maintaining the quality of information and services.

Item Type: Article
Uncontrolled Keywords: satisfaction, IPA, website, university
Subjects: T Technology > T Technology (General)
Z Bibliography. Library Science. Information Resources > ZA Information resources > ZA4050 Electronic information resources
Divisions: Fakultas Teknik > Prodi Teknik Industri
Depositing User: Petrus Suwandi
Date Deposited: 28 Mar 2019 03:42
Last Modified: 28 Mar 2019 03:42
URI: http://repository.widyamandala.ac.id/id/eprint/59

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